Shipping policy

Shipping Policy (U.S. Only)

Effective Date: January 3, 2026

TrapTresses Wigs & Beauty, LLC (“TrapTresses,” “we,” “us,” “our”) currently ships within the United States only. Please review this Shipping Policy before placing your order.

1) U.S. Shipping Only

We ship to U.S. addresses only (including U.S. territories if available at checkout). We do not ship internationally at this time.

2) Processing Time (Order Preparation)

Orders are processed in 1–3 business days (excluding weekends and holidays), unless a different processing timeframe is listed on the product page.

Processing includes order verification, packing, and handing your package to the carrier.

Important: Processing time is separate from shipping/transit time.

3) Shipping Options & Delivery Estimates

Shipping options and estimated delivery windows are displayed at checkout. Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays

  • Weather events

  • Peak/holiday volume

  • Service disruptions

TrapTresses is not responsible for carrier delays once the package is in the carrier’s possession.

4) Shipping Rates

Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method.

If free shipping promotions are offered, they apply only when the cart meets the stated requirements and may exclude certain items, promotions, or regions.

5) Tracking Updates

Once your order ships, you will receive a shipping confirmation email with tracking details.

Tracking may take 24–48 hours to update after the carrier receives/scans the package.

6) Address Accuracy (Customer Responsibility)

Customers are responsible for entering the correct shipping address at checkout.

If you need to change your address, email us immediately at Timeka@TrapTresseswigs.com. We will do our best to help before the shipping label is created, but we cannot guarantee changes after an order has been processed or shipped.

TrapTresses is not responsible for:

  • Packages delivered to the address provided at checkout

  • Orders returned due to incorrect/incomplete addresses

  • Carrier address correction fees

  • Re-shipping fees

7) Delivery Security & Signature Confirmation

To protect your purchase, TrapTresses may require signature confirmation for:

  • High-value orders

  • Bulk orders

  • Orders flagged for verification/fraud prevention

  • Customer requests for extra security

If a signature is required and delivery is missed, the carrier will provide re-delivery or pickup options. Customers are responsible for retrieving packages within the carrier’s hold window.

8) Pre-Orders & Backorders

Some items may be offered as Pre-Order or may become Backordered due to demand.

  • Pre-Order items: The product page will indicate that the item is a pre-order and may include an estimated ship timeframe. Ship dates are estimates, not guarantees.

  • Backordered items: If an item becomes unavailable after you place your order, we may notify you and provide updated timing.

Important details:

  • If your order contains both in-stock and pre-order/backorder items, we may ship your order together once all items are available, unless you purchase separate shipping or we choose to split shipments.

  • Pre-order and backorder delays do not qualify as carrier delays, because the item has not yet been tendered to the carrier.

  • If we are unable to fulfill a pre-order or backorder within a reasonable timeframe, we may cancel the item and issue a refund or store credit at our discretion (depending on payment method and circumstances).

9) Holiday & Peak Season Shipping

During peak shipping seasons (including but not limited to Black Friday/Cyber Monday, Christmas, New Year’s, and major promotional events), processing and carrier transit times may be longer than usual.

  • Carrier delivery estimates may be impacted by volume and weather.

  • We recommend placing orders early and selecting faster shipping options if available.

  • TrapTresses is not responsible for carrier delays during peak season once the package has been scanned by the carrier.

If you need an order by a specific date, please email Timeka@TrapTresseswigs.com before placing your order and we will confirm the best option based on current volume.

10) Lost, Missing, or Stolen Packages

Once your package is transferred to the carrier, delivery and scanning events are controlled by the carrier.

If tracking shows “Delivered” but you have not received the package:

  1. Check your mailbox, porch, garage, side doors, and any secure parcel lockers

  2. Ask household members/neighbors and check with your leasing office/front desk (if applicable)

  3. Contact the carrier to open an investigation

  4. Email us at Timeka@TrapTresseswigs.comwith your order number and tracking details

TrapTresses is not responsible for stolen packages after a carrier confirms delivery. We recommend shipping to a secure address and selecting signature confirmation when available.

11) Damaged Packages / Damaged Items

If your order arrives damaged, contact us within 24 hours of delivery with:

  • Order number

  • Photos of the outer packaging (all sides)

  • Photos of the shipping label

  • Photos of the damaged item(s)

We will review the claim and, when appropriate, provide a resolution such as a replacement (if available) or store credit.

12) Returned, Refused, or Unclaimed Packages

If a package is refused, returned as undeliverable, or unclaimed:

  • Shipping charges are non-refundable

  • Any store credit issued (if applicable) will be minus shipping and handling costs after the package is received and inspected

13) Customer Support

Questions about shipping? Contact us:
TrapTresses Wigs & Beauty, LLC
1001 W Eau Gallie Blvd, Unit 109
Melbourne, FL 32935
Phone: 321-594-8714
Email: Timeka@TrapTresseswigs.com